General Information

ADNET is the brand name under which various independent ADNET companies operate. Each of those companies is a separate and distinct corporate entity that provides services in a particular geographic area. ADNET CDN Services are offered by ADNET CDN B.V.

 

To do business with a ADNET company, you must enter into a contract with the relevant ADNET entity. Each ADNET company has its own contract documentation for services and products. For all companies, the contract documentation generally consists of General Conditions, Policies, the Services Specification and the Support and Service Level Schedule. Please find below the latest version of the contract documentation for each of these companies, as well as other legal information pertaining to each of the ADNET companies.

General Conditions

The General Conditions shall apply to all quotes and orders related to the provision of services and/or products by ADNET, to the provision of services by ADNET, to the provision of products by ADNET, and to any agreements or other legal relationships between ADNET and any customer resulting therefrom or in connection therewith.

Policies

ADNET aims to promote a high level of responsible behavior in connection with the use of its Services. For this purpose, ADNET has created the ADNET Policies.

Services Specification

The ADNET Service Specification Schedule sets out the specifications of services provided by ADNET, and also details ADNET’s obligations in connection with such services.

Support and Service Level Schedule

The ADNET Support and Service Level Schedule sets forth the performance metrics such as service levels, response times, service windows and availability of services provided by ADNET. In addition, this Support and Service Level Schedule defines the service credits that a ADNET customer may be eligible to, in case ADNET does not meet the agreed performance metrics.

You can download the latest versions of the contract documentation for each of these companies below, as well as other legal information pertaining to each of the ADNET companies.

ADNET Netherlands B.V. - The Netherlands

ADNET USA, Inc. - United States

ADNET Deutschland GmbH - Germany

ADNET Asia Pacific PTE. LTD. - Asia Pacific

ADNET CDN B.V. - CDN Services

Website Terms of Use

This website and the ADNET Customer Portal is made available to you and operated by ADNET Global B.V. You may order goods and services through this website from other ADNET companies, and your order of such goods and services, the provision thereof by the relevant ADNET company, and your use thereof, shall all be governed by a separate agreement between you and the relevant ADNET company. ADNET Global B.V. shall not be a party to said separate agreement. Your use of this website and the ADNET Customer Portal is governed by the Website Terms of Use. You can read the Website Terms of Use here:

GDPR Readiness Leaflet

At ADNET, we embrace GDPR principles and take responsibility for providing you with uniform and compliant standards for personal data privacy in our role as Cloud Service Provider. We would like to inform you about our initiatives for accountability and GDPR readiness for 25 May 2018. We are fully prepared to meet the new requirements like the Data Processing Records. We focus on Privacy through Design & Default, Data Portability, Data Subject Rights like the Right to be Forgotten, throughout the organization. Read more here:

Privacy Statement

ADNET is committed to ensuring that your privacy and personal data are protected. We will use your personal data in accordance with the applicable laws and regulations. You can read the Privacy Statement here: